Privacy policy

Privacy Policy
Last updated: March 26, 2026

Overview

Floral Gift co operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you.

We may collect the following types of personal information:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Payment Information

  • Credit or debit card details

  • Payment confirmation

  • Transaction details

Account Information

  • Username

  • Password

  • Preferences and settings

Order Information

  • Products viewed or purchased

  • Shopping cart and wishlist items

  • Order history

Communication Information

  • Messages you send to customer support

  • Feedback or reviews

Device and Usage Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time and date of access

How We Collect Your Information

We collect personal information in the following ways:

Directly from you, when you:

  • Place an order

  • Create an account

  • Contact us

  • Subscribe to emails

  • Use our Services

Automatically, through:

  • Cookies

  • Website analytics

  • Device information

From third parties, including:

  • Payment processors

  • Shipping providers

  • Technology and marketing partners

  • Shopify platform services

How We Use Your Personal Information

We use your personal information to:

Provide and manage our Services

  • Process payments

  • Fulfill orders

  • Arrange shipping

  • Manage accounts

  • Provide customer support

Improve our Services

  • Analyze website usage

  • Personalize your shopping experience

  • Recommend products

Communicate with you

  • Send order confirmations

  • Provide delivery updates

  • Respond to inquiries

Marketing and promotions

  • Send promotional emails

  • Provide special offers

  • Display relevant advertisements

You may unsubscribe from marketing communications at any time.

Security and fraud prevention

  • Verify identity

  • Prevent fraud

  • Protect our business and customers

Legal compliance

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our policies

How We Share Your Information

We may share your personal information with trusted third parties, including:

  • Shopify (website platform provider)

  • Payment processors

  • Shipping carriers

  • IT and hosting providers

  • Marketing and analytics partners

  • Legal or regulatory authorities when required by law

We do not sell your personal information.

Shopify Services

Our store is hosted on Shopify. Shopify collects and processes personal information to operate and improve the Services.

Information you provide may be stored and processed in countries outside Australia.

You can learn more about Shopify’s privacy practices at:
https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website

  • Remember your preferences

  • Improve performance

  • Analyze usage

  • Provide targeted advertising

You can control cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information using appropriate security measures.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services

  • Maintain records

  • Meet legal obligations

  • Resolve disputes

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent

  • Opt out of marketing communications

To exercise your rights, please contact us using the details below.

We will not discriminate against you for exercising your privacy rights.

Children's Privacy

Our Services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it.

International Data Transfers

Your personal information may be transferred, stored, or processed outside Australia.

We take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Last updated date on this page.

Your continued use of the Services after changes are posted constitutes acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Floral Gift co
Email: info.floralgift@gmail.com