Refund policy

No Return & Refund Policy

At Floral Gift, we take great pride in the quality and craftsmanship of our eternal ribbon roses and gift products. As each item is carefully prepared and handled with attention to detail, all sales are final, and we do not accept returns, refunds, or exchanges once an order has been delivered.

Damages or Incorrect Items

Please inspect your order immediately upon receiving it. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery so we can review the issue and provide an appropriate solution.

To report an issue, please email us at:
info.floralgift@gmail.com
Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will assess the situation and may offer a replacement where appropriate.

Shipping Information

We ship all orders using Australia Post, a trusted national delivery service across Australia.

Processing Time

  • Orders are typically processed within 1–3 business days after payment is received.
  • During peak periods (e.g., Valentine’s Day, Mother’s Day, Christmas), processing times may be slightly longer.

Delivery Time (Estimated)

Delivery times depend on your location and the shipping service selected through Australia Post:

  • Standard Shipping: 2–8 business days
  • Express Shipping: 1–4 business days

Please note:
Delivery times are estimates only and may vary due to weather, public holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Selected shipping method

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

Non-Returnable Items

We do not accept returns or exchanges for the following items:

  • Change of mind
  • Customized or personalized products
  • Items that have been used, damaged, or altered after delivery
  • Sale or discounted items
  • Gift cards

Order Changes or Cancellations

Orders may be canceled or modified only before they are processed or dispatched. Once the order has been prepared or shipped, cancellations are not possible.

Contact Us

If you have any questions about your order or this policy, please contact us at:
info.floralgift@gmail.com