Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Floral Gift co. The terms "we", "us", and "our" refer to Floral Gift co. Floral Gift co operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms") describe your rights and responsibilities when you use our Services. Please read these Terms carefully before accessing or using our website.

By visiting, interacting with or purchasing from our store, you agree to be bound by these Terms of Service and our policies, including our No Return & Refund Policy, Shipping Policy, and Privacy Policy. If you do not agree to these Terms, you must not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old or the age of majority in your state or territory of residence.

You agree to provide accurate, current and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

You must not transfer, sell or assign your account to another person.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, colours, sizes and product appearance may vary slightly due to lighting, photography, screen settings, or handmade production processes.

All product descriptions and prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase a product. We reserve the right to accept or decline any order at our discretion.

Orders are only confirmed once payment has been successfully processed.

Please review your order carefully before submitting it. We may not be able to accommodate cancellation requests after an order has been processed or dispatched.

All purchases are subject to our No Return & Refund Policy.

Products purchased from our store are intended for personal use only and not for resale.

SECTION 4 – PRICES AND BILLING

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices, discounts, and promotions may change without notice. The price charged will be the price displayed at the time your order is placed.

You agree to provide accurate billing and payment information for all purchases.

We reserve the right to refuse or cancel any order if fraudulent or unauthorised activity is suspected.

SECTION 5 – SHIPPING AND DELIVERY

We ship orders using reliable third‑party carriers, including Australia Post.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, public holidays, or circumstances beyond our control.

Once an order has been dispatched and transferred to the shipping carrier, the risk of loss or damage passes to the customer.

Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect addresses provided by customers.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our website, including text, images, logos, graphics and product designs, is the property of Floral Gift co and is protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute or use any content from our website without our written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third‑party tools or services. These tools are provided "as is" and without warranties of any kind.

We are not responsible for the performance, accuracy, or reliability of third‑party tools.

SECTION 8 – THIRD‑PARTY LINKS

Our website may contain links to third‑party websites. We are not responsible for the content, policies or practices of those websites.

You access third‑party websites at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify. Shopify provides the platform that allows us to sell our products to you.

All purchases made through our store are transactions directly between you and Floral Gift co. Shopify is not responsible for any aspect of any transaction between you and our business.

SECTION 10 – PRIVACY POLICY

Your personal information is handled in accordance with our Privacy Policy.

By using our Services, you agree to the collection and use of your information as described in our Privacy Policy.

SECTION 11 – FEEDBACK

If you provide feedback, reviews or suggestions, you grant us permission to use that feedback for business and promotional purposes without compensation.

We are not obligated to respond to or maintain the confidentiality of feedback.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally there may be errors in product descriptions, pricing or availability. We reserve the right to correct errors, update information, or cancel orders at any time without prior notice.

SECTION 13 – PROHIBITED USES

You agree not to use our Services:

  • For unlawful purposes

  • To violate any laws or regulations

  • To transmit harmful or malicious software

  • To attempt to gain unauthorised access to our systems

  • To interfere with the operation of our website

We reserve the right to terminate access to our Services if these Terms are violated.

SECTION 14 – TERMINATION

We may suspend or terminate your access to our Services at any time if you breach these Terms.

You remain responsible for all outstanding payments up to the date of termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Our products and services are provided on an "as is" and "as available" basis.

We do not guarantee that our Services will be uninterrupted, secure or error‑free.

To the maximum extent permitted by law, we disclaim all warranties, express or implied.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Floral Gift co will not be liable for any indirect, incidental or consequential damages resulting from the use of our products or Services.

SECTION 17 – AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund as required by law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Floral Gift co from any claims, damages or losses arising from your use of our Services or breach of these Terms.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Floral Gift co regarding the use of our Services.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights or obligations at any time.

SECTION 22 – GOVERNING LAW

These Terms of Service are governed by the laws of Australia.

Any disputes relating to these Terms or the Services will be subject to the jurisdiction of the courts of the state or territory in which Floral Gift co-operates.

SECTION 23 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website.

Your continued use of our Services after changes are posted constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION

Floral Gift Co
Email: info.floralgift@gmail.com
ABN: 97847129322