Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment is received.
Orders are not shipped or delivered on weekends or public holidays.

During peak seasons such as Valentine’s Day, Mother’s Day, Christmas, or special promotions, processing times may be slightly longer due to high demand.

If there is a significant delay in processing your order, we will contact you via email.

Shipping Methods

We ship all orders using reliable third-party carriers, including Australia Post.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping

Shipping options and delivery times will be displayed at checkout.

Delivery Time Estimates

Delivery times depend on your location and the shipping service selected.

Estimated delivery times:

  • Standard Shipping: 2–8 business days
  • Express Shipping: 1–4 business days

Please note:
Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carrier delays
  • Weather conditions
  • Public holidays
  • Incorrect shipping information
  • Events outside our control

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Shipping method selected

Any applicable shipping fees will be clearly displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor the delivery status of your order.

Incorrect Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by customers
  • Lost or delayed parcels due to incorrect or incomplete address details

Additional shipping charges may apply if a parcel needs to be resent.

Lost or Damaged Parcels

If your order is lost or arrives damaged during shipping, please contact us within 48 hours of delivery.

Email us at:
info.floralgift@gmail.com

Please include:

  • Your order number
  • Photos of the damaged item (if applicable)
  • Description of the issue

We will work with the shipping carrier to resolve the issue as quickly as possible.

Delivery Responsibility

Once an order has been dispatched and handed over to the shipping carrier, the responsibility for delivery lies with the carrier.

Risk of loss or damage passes to the customer upon shipment.

Contact Us

If you have any questions about shipping or your order, please contact us:

Floral Gift co
Email: info.floralgift@gmail.com 

or message us on our official Instagram account or TikTok Account